Hospital Name: National Veterinary Associates
Job Type: Support Center
Employment Type: Permanent
Description & Requirements
Job Title: Product Analyst – Digital Experience
About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team
Position Overview: National Veterinary Associates (NVA) has an exciting opportunity to join our growing team. We’re seeking someone who is passionate about technology and experience design, with a passion for animal health, to help us modernize the digital experience for tens of thousands of clients and clinicians.
As a Product Analyst, you will help ensure a fact-driven approach to the modernization of our client and clinician digital experience, bringing together user research, industry research, and data. Your work will range from gathering and synthesizing initial product requirements, to ongoing client support as we roll out and troubleshoot additional features and product extensions. You will manage the backlog, and – alongside the broader team – will have a key operational role in scaling our technologies.
The ideal candidate will have a passion for technology, understanding user needs, and will also have strong internal stakeholder communication skills. From maintaining product documentation to analysis, this role plays an important role in product success and user engagement.
The Product Analyst will report to a Sr. Product Manager within our Digital Experience team.
Key Responsibilities:
1. Analysis: Conduct thorough analysis of business and product processes and requirements through market and primary user research. Utilize data analytics tools and methodologies to analyze user behavior, product performance, and market trends.
2. Project Management: Develop and maintain detailed project plans and timelines to ensure successful product implementations. Create and maintain clear product requirements with UAT steps to guide product implementation.
3. Product & Feature Analysis: Analyze client adoption of new product features. Work with clients to clear any blockers.
4. Performance Metrics: Monitor key performance indicators (KPIs) to assess the success of products and features against experience and financial indicators.
5. Collaboration: Work closely with cross-functional teams, including operations, designers, engineers, and marketing, to provide data-driven insights and recommendations.
6. Product Testing: Participate in product testing and feedback sessions, ensuring products meet user expectations and quality standards.
7. Reporting: Generate regular reports and dashboards to communicate product performance and trends to stakeholders.
8. Continuous Improvement: Identify opportunities for product optimization and enhancements based on data analysis and user feedback.
Qualifications:
• Bachelor's degree
• 4 years of experience in product analysis or business analysis.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to explain the technical to non-technical stakeholders.
• Detail-oriented with a problem-solving mindset.
• Ability to work collaboratively in a dynamic, cross-functional environment.
Key Expectations:
• Work remotely in the United States, with ability to travel up to 10% of the time.
• Passion and understanding of the human-animal bond.
• Quick learner, with a passion for new technology.
• Strong problem solver.
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust.
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn – pushes teams to do the same.
• Empowers others to fail, learn, and grow.
• Experimental mindset to drive innovation.
Why You’ll Love Working Here:
The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams - people you will be proud to work with and who also have fun.
The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”.
The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.
Compensation: The total compensation range (base salary + opportunity for bonus) is between $110,000 and $121,000. This role is also eligible for benefits.
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