NVA

Position Summary

The Regional Medical Operations Director plays a vital role in advancing quality of care, supporting hospital operations, and ensuring compliance with veterinary regulations across Canada. This role combines clinical expertise with operational insight to partner with our operations team, medical directors, and cross-functional leaders to support hospital success and deliver sustainable business results. The successful candidate will embody our company values, bring a solution-oriented perspective, and serve as a trusted advisor to both medical and operational leaders.

What You’ll Be Doing

• Advance Quality of Care
  Facilitate rollout of a quality-of-care framework collaborate with hospitals to evaluate and improve medical practices, including the. Support consistent implementation of standards of care and help hospital teams align with best practices.
• Support Hospital Operations
  Partner with Medical Directors and operations teams to apply tailored strategies for hospital success. Serve as a thought partner and subject matter expert for the Field and Hospital Leadership in support hospital teams in achieving their goals. Participate in regional and national events to foster community engagement, strengthen hospital culture, and build connectedness.
• Ensure Regulatory Compliance
  Partner with the MDVMs and the NMD to monitor and maintain compliance with provincial and national veterinary regulations. Conduct compliance audits, identify gaps, and support teams in sustaining alignment. Maintain awareness of proposed regulatory changes across the country and communicate implications effectively.
• Doctor Attraction and Retention
  Collaborate with the NMD, People, and Recruiting Teams to develop initiatives that foster belonging, professional satisfaction, and career growth for veterinary professionals. Participate when necessary in key MDVM and DVM interviews.
• Facilitate Learning
  In partnership with Learning Enablement, empower veterinary teams through meaningful training opportunities. Coordinate mentoring, facilitate peer-to-peer support networks, and promote continuous learning at all levels.
• Drive Operational Excellence
  Contribute to the development and implementation of Standard Operating Procedures (SOPs). Monitor KPIs, provide insights, and support hospital teams in achieving both medical and operational goals.

• Promote a positive culture and an environment of psychological safety.

What You’ll Bring to NVA Canada

• Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited school.
• Licensed (or eligible for licensure) to practice veterinary medicine in Canada.
• 6+ years of clinical experience.
• Proven leadership and management experience in veterinary practice or multi-site operations.
• Strong understanding of veterinary regulations, standards of care, and clinical workflows.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities with strong organizational skills.
• Willingness to travel within the region (approximately 30%).
• French language skills are an asset but not required.

Personal Attributes

• Aligned to Company Values – Acts with integrity, respect, and professionalism in all interactions.
• Commitment to Professionalism & Integrity – Models ethical decision-making and accountability.
• Continuous Learner – Stays current on veterinary medicine, regulations, and operational best practices.
•  Business Insight and Impact: Brings a strong business mindset to medical leadership, understanding how standards of care, client compliance, labour utilization, and operational efficiency interconnect.
• Positive & Solution-Oriented Outlook – Brings optimism, resilience, and creativity to challenges.
• Collaborative Partner – Builds strong, trusting relationships with hospital teams and cross-functional colleagues.
• Clinical Perspective – Uses medical expertise to inform operational decisions and advocate for quality care.

Key Competencies

• Collaboration: Build strong relationships with hospital teams and leadership.
• Proactive Problem-Solving: Anticipate challenges and develop effective solutions.
• Organizational Skills: Manage workflows, timelines, and priorities effectively.
• Commitment to Excellence: Uphold the highest standards in veterinary medicine and patient care.