Hospital Name: Ethos Veterinary Health
Job Type: Support Center
Employment Type: Permanent
Description & Requirements
Inspire excellence. Drive growth. Lead teams that make a difference.
Ethos Veterinary Health is adding a new, incremental Regional Referral Relations Group Manager (RRGM) to support our growing Referral Relations team. Reporting to the Director of Referral Relations, this role oversees referral outreach and engagement across the Southeast United States, helping strengthen partnerships with the general practice veterinary community and driving strategic growth for our specialty and emergency hospitals.
We are seeking candidates located in the Central or Eastern time zones to ensure efficient travel and strong alignment with hospital operations.
What You’ll Do:
Lead & Develop High-Performing Referral Engagement Teams (50%)
- Act as the functional leader for 7–10 Referral Relationship Managers (RRM) across multiple hospitals in the Southeast region.
- Provide hands-on coaching, mentorship, performance management, and accountability to drive individual and team success.
- Recruit, onboard, train, and continuously develop referral team members to support both individual hospital and organizational goals.
- Partner with hospital leadership to set clear performance expectations and ensure teams meet referral and engagement goals.
Drive Strategic Referral Engagement (30%)
- Collaborate with hospital and field leadership to align referral outreach strategies with each hospital’s growth priorities.
- Support and guide development of continuing education (CE) events and symposiums, including planning, accreditation, promotion, and ROI analysis.
- Partner with the Ethos Field Marketing team to develop targeted referral communications and engagement initiatives.
Leverage Data to Guide Decisions (10%)
- Analyze complex referral and market performance data to identify opportunities, risks, and strategic recommendations.
- Deliver reporting and actionable insights that help strengthen referral management programs across assigned markets.
Collaborate Across the Ethos Network (10%)
- Work closely with Field Operations, Marketing, Talent Attraction, and other internal teams on cross-functional projects and organizational initiatives.
- Contribute to the development of SOPs, best practices, toolkits, and data guides to enhance referral management consistency and excellence.
Who You Are:
Leadership Excellence
- A proven team leader with direct experience coaching and managing small-to-medium sized teams, ideally in field, customer-facing, or business development roles.
- Skilled in holding teams accountable, setting strong expectations, and fostering a culture of growth and performance.
- A people-first, servant-leadership mindset that supports team empowerment and professional development.
Strategic & Analytical Strength
- Ability to interpret and synthesize complex data into clear strategies and recommendations.
- Strong business acumen and strategic thinking, especially in environments balancing short-term outreach needs with long-term growth priorities.
- Comfortable navigating ambiguity and influencing across diverse stakeholders.
Personal Attributes
- Highly motivated self-starter with strong initiative and high standards.
- Grit, determination, adaptability, and creativity when facing challenges.
- Excellent communication skills across in-person, phone, email, and virtual platforms.
- Curiosity and a strong desire to continuously learn and help drive organizational growth.
- A collaborative team player with a positive attitude who contributes to a healthy culture and works well with diverse colleagues.
- Coachable, receptive to feedback, and eager to learn and grow within a dynamic and expanding organization.
Qualifications:
- Bachelor’s degree preferred; equivalent experience considered.
- 5+ years of relevant professional experience, including relationship-building, business development, sales, communication, marketing or related fields.
- Direct experience managing, developing, and mentoring teams is required.
- Veterinary or animal health experience—particularly in specialty or emergency medicine—is strongly preferred.
- Technologically proficient with the ability to interpret and analyze performance metrics and market data.
- Ability to travel up to 40% throughout the Southeast region.
- to ensure efficient regional travel.
Job Type: Full-Time, Remote
Travel Requirements: Up to 40% Travel
Territory: Serving the Southeast United States
The base salary range for this full-time position is $105,000-$115,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.
*This role is not open to receiving agency candidates and any contingent submissions will not be honored.
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