Hospital Name: National Veterinary Associates
Job Type: Support Center
Employment Type: Permanent
Description & Requirements
The Role:
NVA is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute to overall support across applications & products used in our hospitals, in conjunction with our third-party vendors.
Duties and Responsibilities include but are not limited to the following:
Remote Technical Support
• Provide technical support for multiple veterinary practice management systems including AVImark, Cornerstone, ezyVet, and integrations.
• Troubleshoot and resolve software issues, system integrations, and user inquiries in a timely manner.
• Collaborate with veterinary staff to understand and address software-related challenges.
• Participate in software upgrades, migrations, and testing to ensure smooth operation of all systems.
• Assist in training veterinary staff on software usage and best practices.
• Develop knowledge articles for ServiceNow, as well as internal support documentation across the Applications & Products team
• Promote a client-centric culture and contribute to a culture of continuous improvement
• Assist with technology projects such as software usage assessments and upgrades
• May be asked to travel on occasion for in-person team meetings (10%)
Skills and Qualifications
• Previous experience supporting veterinary practice management systems, such as AVImark, Cornerstone, and ezyVet.
• Proficiency in troubleshooting software issues and system integrations.
• Strong communication skills and ability to work with cross-functional teams.
• Detail-oriented with excellent problem-solving abilities.
• Familiarity with software testing and documentation practices.
• Availability to work remotely and flexible hours as needed.
• Experience working with end users (clients) to resolve their support issues
• Familiarity with ticket management systems (especially ServiceNow)
• Ability to work flexible shifts including some nights and weekends
• Proficiency in troubleshooting software issues and system integrations.
• Strong communication skills and ability to work with cross-functional teams.
• Detail-oriented with excellent problem-solving abilities.
• Familiarity with software testing and documentation practices.
• Availability to work remotely and flexible hours as needed.
• Experience working with end users (clients) to resolve their support issues
• Familiarity with ticket management systems (especially ServiceNow)
• Ability to work flexible shifts including some nights and weekends
Compensation: The compensation range for this position is $58,000-$62,000 and is eligible for benefits.