NVA

Assistant Manager Job Description

Job Summary:

The Assistant Manager is a leader and integral part of the veterinary hospital’s management team. The Assistant Manager partners with the Practice Manager to provide smooth hospital operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence.

Job Duties and Responsibilities:

·         Oversees day-to-day operations including addressing client concerns, resolving staff conflict, managing inventory, paying invoices, and creating schedules  

·         Lead technician and receptionist support teams, including assisting on the floor if needed

·         Responsible for all administrative aspects such as DEA and OSHA compliance, tracking all team licensing, assisting in AAHA accreditation, and more

·         Partner with manager to address HR functions such as hiring, disciplinary action, termination, and learning and development opportunities   

·         Utilize computer systems to operate practice management software, run financial reporting, and complete payroll as needed

·         Support the manager in strategic work such as annual pricing and budget work, DVM hiring and retention, and team development

·         Demonstrates and reinforces the highest level of customer service, resolves client issues and escalations in a graceful, but fair manner

Qualifications:

·         Associates degree or above is preferred

·         Leadership experience in a veterinary hospital is preferred but not required

·         Licensed Veterinary Technician is preferred but not required

Knowledge and/or experience in the following areas:

·         Manage time and tasks appropriately and remain flexible with assigned duties

·         Ability to take action and work independently

·         Proficiency in Avimark

·         Strong interpersonal and communication skills

·         Willing to learn financial and data analysis

Contact deanna.fischer@nva.com with any questions