City: Bozeman
State: Montana
Hospital Name: Black Dog Veterinary Services
Job Type: Support Staff
Description & Requirements
Black Dog Veterinary Services in beautiful Bozeman, MT is seeking a client service representative to join our team. We are a progressive small animal veterinary hospital that offers advanced surgeries, dental procedures and innovative medical treatments in traditional medicine and alternative options. No weekends, no after hours, and a four-day work week! Experienced CSR is preferred but willing to train the right candidate.
Customer Service Representative
Job Summary:
The CSR will be expected to schedule client appointments, interact with potential new clients, place follow-up and confirmation calls, send and respond to emails, as well as many other duties. Experience in a similar position preferred but not required, willing to train the right candidate. Experience with ezyVet preferred but not required.
The individual in this position will need to be a self-initiator, highly capable of prioritizing responsibilities, and have a high level of communication. They must possess a patient, professional, and kind demeanor when interacting with clients and other staff members.
Job Duties and Responsibilities
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Greet clients in a friendly manner
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Manage daily appointment schedule in efficient manner
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Communicate with other staff members clearly
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Escort patients and clients to exam rooms and ensure client comfort
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Utilize Fear Free techniques
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Process payments and send estimates when completed by technician
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Confirm scheduled appointments and procedures
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Invoice sale of over-the-counter products and prescription food
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Take refill requests and send to appropriate staff members
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Advanced booking of appointments
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Handle cash, checks, and card payments.
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Ability to count and balance cash drawer as needed
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Prepare bank deposits
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Proficient at record keeping, including medical records, client information, new client forms, and communications with clients.
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Cleaning of exam rooms after each patient
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Keeping front lobby clean and uncluttered
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Perform daily, weekly, and monthly housekeeping tasks
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Notify Hospital Manager of areas that need professional service or repair
This is not an inclusive list, and the CSR may be expected to perform additional tasks and duties.
Qualifications
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High school diploma or GED
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Experience in customer service preferred, clinic setting a plus
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Knowledge of basic computer skills and Microsoft programs or similar
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Excellent written and verbal communication skills and friendly, professional manner
The base salary range for this full-time position is $41,600 - $47,840. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training
- NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA/Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.