NVA

Westridge Animal Hospital is a well-established 5 doctor practice in Texarkana. We are currently looking for an Experienced Veterinary Customer Service Representative to help support our busy front desk. Our CSR's hold a very important role by being the first point of contact to our clients and their pets. This position requires a highly motivated, compassionate, hardworking individual that has outstanding communicative and multitasking skills. The individual that we seek will welcome guests positively and warmly, develop long-term relationships with clients and staff members, and execute all administrative tasks to the highest of standards. Not only should you have a love of animals, but also the desire to further your knowledge of veterinary medicine to better serve our clients and their pets.

RESPONSIBILITES:

• Greet and welcome guests with a friendly manner as soon as they arrive in the clinic, as well as over the phone
• Schedule appointments accurately
• Answer incoming calls expeditiously with a smile on your face
• Enter client/patient information accurately in our PIMS system
• Answer routine questions and provide accurate information in-person and via phone regarding preventative veterinary care and routine medications.
• Respond to emails and text messages, and fax documents promptly
• Ensure the reception area is kept clean and presentable to our clientele

SKILLS:

• Exceptional customer service skills
• Outstanding time management skills
• Computer skills with basic knowledge of Word
• Possess a professional, mature, and friendly attitude
• Solid written and verbal communication skills
• Excellent organizational skills
• Fast learner
• Ability to prioritize tasks
• Enjoy working with animals

If you feel you meet all the criteria the we are asking and are ready to join a really great team and you’re looking for a long term position, then please apply! We look forward to meeting and talking with you about this position.