City: St. Louis, MO
Hospital Name: No Leash Needed - Rock Hill
Job Type: Pet Resort Management
Employment Type: Permanent
City: St. Louis, MO
Hospital Name: No Leash Needed - Rock Hill
Job Type: Pet Resort Management
Employment Type: Permanent
No Leash Needed - Rock Hill located in St. Louis, MO is looking for a Resort Supervisor to join the team!
This is an hourly position.
Overview:
The Resort Supervisor (RS) is a Full-Time position and is a leader and an integral member of the Resort management team. The Resort Supervisor reports to either the General Manager, or Senior General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Supervisor must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.
Dependent on resort size, a Resort Supervisor can be assigned into one of 3 related positions. First, a Resort Supervisor manages the entire business as an assistant to the General Manager. The second is that the Resort Supervisor can be assigned to Pet Care (PCRM), which focuses on the back of house services such as pet safety/health, boarding, daycare and overall resort maintenance. A Resort Supervisor may also be assigned to Customer Service (CSRM), which focuses on front of house services such as marketing, check in/check out, retail, grooming and training.
Responsibilities
General
Customer Service
Operations
Team Management
Business/Financial Management
Work Environment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Qualifications
As a Resort Supervisor with Pet Resorts, you must possess excellent written, verbal and hands-on employee management skills. Our ideal Resort Supervisor is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Supervisor should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
Additional requirements for the Resort Supervisor include:
Compensation: The pay range for this position is $16.00 to $20.00 per hour.
Deadline To Apply: December 1, 2024